Shipping/ Return Policy
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Shipping/ Return Policy

- Our policy lasts 15 days. If 15 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange. 
- To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in its original packaging. 
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
- Customers are responsible for paying any customs and/or GST fees, postal companies will likely return the package back to you if these are not paid within 15 days. 
- If you are shipping an item over ₹1000/-, a tracked shipping service is required, this will help limit any issues in us receiving the return.   Please email support@krayaz.com or use our contact page to initiate a refund.

- Our policy lasts 15 days. If 15 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.


- To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in its original packaging.


- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


- Customers are responsible for paying any customs and/or GST fees, postal companies will likely return the package back to you if these are not paid within 15 days.


- If you are shipping an item over ₹1000/-, a tracked shipping service is required, this will help limit any issues in us receiving the return.

 

Please email support@krayaz.com or use our contact page to initiate a refund.